Disclaimer

Disclaimer: International Shipping for Orchid Online Store

Dear Valued Customers,

We appreciate your trust in Sib orchid for your orchid acquisitions. It is imperative for us to provide clarity on our policies regarding international shipping, specifically in cases where buyers opt not to include Phytosanitary and import documents in their orders.

If the customer doesn’t have import permit, we seek to emphasize that our responsibility is limited. The import permit contains crucial information necessary for us to prepare the required documents and treat the plants appropriately before shipping.

If a buyer chooses to proceed with an order without requesting the inclusion of Phytosanitary and import permit documents and agrees to this arrangement, kindly note the following terms:

  1. Refund Responsibility: The store will not be held responsible for refunds in cases where buyers have willingly foregone the inclusion of Phytosanitary and import documents.
  2. Replacement Shipping: Despite the absence of the aforementioned documents, we are dedicated to ensuring your satisfaction. Therefore, we commit to offering replacement shipping for similar orchid products.
  3. Shipping Cost Evaluation: The shipping cost for replacements will be individually assessed, taking into consideration the specific circumstances of each case. We understand the importance of fairness and transparency in such matters.

At Sib Orchid, we strive to uphold the highest standards of service and customer satisfaction. While we anticipate a seamless experience for our customers, it is essential to be aware of these conditions for international orders without Phytosanitary and import documents.

If you have any questions or require further clarification, please do not hesitate to reach out to our dedicated customer support team at info@siborchid.com.

Thank you for choosing Siborchid for your orchid needs.

Sincerely,

Sib Orchid

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