Payment Terms and Conditions

By placing an order on siborchid.com, you agree to the following financial and billing terms. These terms are designed to ensure a secure and transparent transaction for high-quality botanical products.

1. Accepted Payment Methods

We provide a variety of secure payment options to accommodate our global customers:

  • Digital Wallets: Apple Pay and Google Pay.
  • Credit/Debit Cards: All major cards are accepted through our secure gateway.
  • Direct Bank Transfers: Available for both domestic (Thailand) and international orders.
  • Wise (formerly TransferWise): Bank account transfers within the USA.
  • Money Transfer Services: Western Union and Moneygram (please contact support for specific wire details).

2. Currency and Billing

  • Base Currency: All prices are listed in U.S. Dollars ($) unless otherwise specified.
  • Conversion Fees: For international payments, any currency conversion fees or exchange rate differences applied by your bank or financial institution are the sole responsibility of the customer.
  • Payment in Full: We require 100% prepayment before an order is processed, certified, or shipped. No plants will be reserved until payment is confirmed.

3. Taxes, Duties, and Import Fees

  • Customs & Duties: Sib Orchid is not responsible for any customs duties, VAT, tariffs, or brokerage fees applied by the destination country.
  • Payment of Fees: These charges are typically collected by the carrier (e.g., DHL) upon delivery. Failure to pay these may result in the abandonment or destruction of the shipment without a refund.
  • Import Permits: It is the customer’s responsibility to verify and provide necessary import permits for their specific country.

4. Cancellations and Refunds

Due to the perishable nature of live plants and international shipping complexities:

  • Order Cancellations: Requests for cancellation must be made within 24 hours of order placement. Once paperwork (Phytosanitary/CITES certificates) has been initiated, a processing fee may apply.
  • No Permit Refusal: No refunds will be issued if a shipment is seized, destroyed, or returned due to the customer’s failure to provide an import permit or necessary local documentation.
  • Claims for Damage: Any claims regarding plant condition must be submitted via our Order Support Form within 3 days of delivery, accompanied by clear photographic evidence.

5. Shipping Costs

  • Shipping charges are calculated at checkout based on the total weight and destination.

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