Payment Terms – SibOrchid.com
1.Full payment is required before shipment.
Orders will be processed only after payment has been received and confirmed.
2.We accept payment via:
PayPal
Stripe (Credit/Debit Card)
Bank Transfer (please contact us for this option)
Wise Transfer (please contact us for this option)
3.Payment Currency
Prices shown on SibOrchid.com are in U.S. Dollars (USD) unless otherwise stated.
4.Order Processing & Shipment
Orders are shipped after payment confirmation and completion of all required export documentation, including Phytosanitary Certificates and CITES Permits (when applicable).
5.Import Permits, Customs Duties & Taxes
Buyers are responsible for obtaining any required import permits and for paying all customs duties, taxes, inspection fees, brokerage fees, and any other charges imposed by the destination country. Failure to comply with local import regulations may result in delays, additional costs, or shipment rejection, for which the buyer is responsible.
6.Exception for USA and Puerto Rico Shipments (Dragon Courier + UPS DDP Service)
For shipments sent to the USA and Puerto Rico via Dragon Courier + UPS under our DDP (Delivered Duty Paid) service, all import procedures, customs clearance, duties, taxes, and related fees are handled by the seller. Buyers are not required to arrange import clearance or pay additional import-related charges upon delivery.
7.Shipping and Export Documentation Fees
Shipping charges, Phytosanitary Certificate fees, CITES Permit fees, and other applicable service fees will be displayed during checkout or included in the invoice. In most cases, we do not charge separately for Phytosanitary Certificates or CITES Permits when the order meets the minimum order requirements.
8.Order Cancellations and Refunds
Due to the perishable nature of live plants, cancellations are accepted only before export processing begins. Once export documents have been prepared or an order has been shipped, cancellations and refunds may not be available.
9.Payment Disputes and Chargebacks
If a payment dispute or chargeback is initiated without first contacting us, we reserve the right to submit all relevant order records, shipping information, inspection reports, and export documentation to the payment provider as evidence of order fulfillment and compliance with the agreed terms.
8.Order Cancellations and Refunds
Due to the perishable nature of live plants, cancellations are accepted only before export processing begins. Once export documents have been prepared or an order has been shipped, cancellations and refunds may not be available.
8.Acceptance of Payment Terms
By placing an order with SibOrchid.com, the customer acknowledges and agrees to these Payment Terms, as well as all other applicable store policies, including our Shipping Policy, Refund Policy, and Terms of Service
These terms reflect standard e-commerce practices for live plant exports and international shipments.
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