Frequently Asked Questions
How do I place an order?
Add items to your cart and check out directly on our website. For large or custom orders, email us at
[email protected] or [email protected].
Is there a minimum order?
No minimum for regular retail orders. Export/wholesale lots may have specific terms and paperwork requirements.
What payment methods do you accept?
Major credit/debit cards, PayPal, and international bank transfer.
How long does shipping take?
DHL Express: 2–5 business days • EMS: 5–12 business days • ePacket (economy): 7–14 business days •
Air Cargo (bulk): 1–2 days to the destination airport.
Preparation and plant inspection times vary by destination.
Which countries do you ship to?
We ship worldwide. Please check your country’s import rules before ordering (permits/species restrictions may apply).
What documents are included with my shipment?
Phytosanitary Certificate, CITES permit (if required), Packing List, and Commercial Invoice.
Will I be charged import taxes or duties?
Import taxes/duties (if any) are charged by your local customs and are the recipient’s responsibility.
How do you pack live plants safely?
We secure roots and pots, cushion for impact, and control moisture to ensure long-distance transit safety.
Do you offer a live arrival (DOA) guarantee?
If plants arrive damaged due to transit, contact us within 24 hours with photos/video.
We’ll resolve fairly (e.g., credit or replacement depending on the case).
How should I care for plants on arrival?
Rest plants in bright, shaded ventilation for 24–48 hours, water lightly, increase light gradually,
and avoid fertilizing in the first week.
Can I modify or cancel my order?
Yes—if packing hasn’t started. Email us as soon as possible. Once documentation/packing begins, fees may apply.
Do you offer wholesale or export pricing?
Yes. We provide tiered pricing and shipping options (including Air Cargo) with full documentation support.
Email us with your target quantities and species list.
How do I track my parcel?
A tracking number will be emailed after dispatch. You can monitor the parcel in real time via the carrier’s website.
How can I contact you?
Email [email protected] or [email protected].
We’re happy to recommend species based on your conditions and experience.
Quick tips before you order
- Check your country’s import requirements in advance.
- If you’re buying multiple plants or varieties, ask for advice on how to combine packing to reduce shipping costs.
- Keep the box, packing materials, and take photos in case you need to file a DOA (Dead on Arrival) claim.
Orchid Care – Frequently Asked Questions
How can I know when my orchid will bloom?
You can check our Orchid Blooming Schedule, which shows typical flowering months for each species we offer.
Keep in mind that blooming can vary slightly depending on plant age, growing conditions, and climate.
Can the blooming time be different from the calendar?
Yes, the schedule is based on average observations. Individual orchids may bloom earlier or later depending on specific care, light, temperature, and humidity levels in your environment.
Does the schedule include all orchid types?
Yes, it covers all species available at SibOrchid.com, including Dendrobium, Paphiopedilum, Vanda, Cattleya, and others.
What kind of light do orchids need?
Most orchids prefer bright, filtered light—avoid harsh midday sun. Higher-light types like Vanda and many Cattleya can take more light.
Tip: fresh light green leaves usually mean “just right”; very dark green often means “too little light”.
How often should I water?
Water when the mix is almost—but not fully—dry. Frequency depends on temperature, airflow, and potting media. In warm seasons water more often; mornings are best.
Do orchids need humidity and airflow?
Yes. Aim for 50–70% relative humidity with gentle airflow to prevent fungus and pests. A small fan helps a lot in indoor setups.
What temperatures do orchids prefer?
Most grow well at 18–32°C (65–90°F). A slight drop at night can encourage flowering. Avoid hot, stagnant conditions or direct AC drafts.
How should I fertilize orchids?
Use a balanced orchid fertilizer at ¼–½ label strength every 1–2 weeks during active growth. Reduce or pause feeding in cool periods or dormancy.
Which potting media work best?
Choose airy, fast-draining media: coconut husk chips, charcoal, fir bark, or sphagnum moss. Match the media to the species’ moisture needs and your environment.
When should I repot?
Every 12–24 months, or when media breaks down or roots are crowded. Repot at the start of new growth when fresh root tips appear for faster recovery.
What should I do when new plants arrive?
Quarantine and rest plants in bright shade with ventilation for 24–48 hours. Inspect for pests, water lightly, then increase light gradually. Avoid fertilizer for the first week.
Why are my leaves yellow or spotty?
Lower leaves can yellow naturally. Patchy yellowing or mushy tissue often means overwatering or poor airflow. Trim damaged parts, improve ventilation, and adjust watering.
What pests are common and how do I treat them?
Mealybugs, spider mites, and snails are most common. Wipe with alcohol-dampened cotton, rinse plants, and apply appropriate treatments. Rotate actives to prevent resistance.
When should I cut the flower spike?
After blooms fade, cut spikes to let the plant recover. Phalaenopsis can sometimes branch from old spikes; you may keep a node or two if the plant is strong.
Do some orchids need a rest period?
Yes. For example, Dendrobium nobile types benefit from a cooler, drier rest in late year to trigger blooms. Reduce watering and fertilizer during dormancy.
Quick species notes (light & watering at a glance)
- Phalaenopsis – medium light; steady moisture, avoid waterlogged roots.
- Cattleya – brighter light; “soak then dry” rhythm; strong airflow.
- Dendrobium – varies by group; many prefer drier rest to bloom.
- Bulbophyllum – likes higher humidity; don’t let roots dry too long.
- Vanda – very bright light; open roots; frequent watering/misting.
Water quality matters: if tap water is very hard, consider filtered/RO to reduce salt buildup.
Notes for Popular Orchid Varieties
- Phalaenopsis – Medium light, water consistently, but don’t let the root ball stay soggy.
- Cattleya – Brighter light, good air circulation. Let them “get soaked, then dry out” repeatedly.
- Dendrobium – A diverse group with many different behaviors (the nobile group needs a dormant period).
- Bulbophyllum – Prefers high humidity and good airflow. The roots don’t like to stay dry for long.
- Vanda – Bright light and open air. Water or mist frequently.
Quick Tips
- Clean water is key: If you have very hard water, using RO (reverse osmosis) or filtered water can help reduce mineral buildup on the roots.
- Make gradual changes: Any changes to “light, water, air, or temperature” should be done slowly.
- Observe the “roots/leaves”: Roots that stay green for a long time mean it’s too wet, while roots that turn silvery quickly mean they’re drying out too fast.
Q & A
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You need help?
We’re here to make orchid shopping and care easy. Whether you need product guidance, care tips, or shipping & tracking support, our team is happy to help.
Email us at [email protected] or [email protected].
Timezone: Asia/Bangkok • We ship worldwide with full documentation.
