Frequently Asked Questions
How do I place an order?
You can order directly through our website for fast processing. For rare orchids or wholesale/export orders, feel free to contact us anytime:
[email protected] or [email protected]
[email protected] or [email protected]
We help you choose suitable plants based on your climate and experience level.
Is there a minimum order?
Minimum order for most countries is $100 (excluding shipping).
Minimum order for EU & Switzerland is $150 (excluding shipping).
This helps ensure safe international packing and optimized shipping costs per plant.
Minimum order for EU & Switzerland is $150 (excluding shipping).
This helps ensure safe international packing and optimized shipping costs per plant.
How do you ship plants safely to the USA?
All plants are professionally packed with moisture control, root protection, and export-standard handling.
USA shipping options:
• Dragon Courier + UPS (Recommended): 5–8 business days (DDP, no import hassle)
• DHL Express: 2–5 business days (DAP, import permit required)
USA shipping options:
• Dragon Courier + UPS (Recommended): 5–8 business days (DDP, no import hassle)
• DHL Express: 2–5 business days (DAP, import permit required)
Most customers prefer Dragon Courier because customs clearance is handled and delivery is stress-free.
How long does shipping take?
DHL Express: 2–5 business days
Dragon Courier + UPS (USA): 5–8 business days
EMS: 5–12 business days
ePacket: 7–14 business days
Air Cargo (bulk orders): 1–2 days to destination airport
Dragon Courier + UPS (USA): 5–8 business days
EMS: 5–12 business days
ePacket: 7–14 business days
Air Cargo (bulk orders): 1–2 days to destination airport
Preparation and phytosanitary inspection times may vary depending on destination regulations.
Will I need an import permit?
It depends on the shipping method and destination:
• Dragon Courier (USA): No import permit required
• DHL Express: PPQ 587 import permit required (free application in most cases)
• Dragon Courier (USA): No import permit required
• DHL Express: PPQ 587 import permit required (free application in most cases)
We guide you step-by-step if any documents are needed.
Will I be charged customs fees?
For DDP shipments (Dragon Courier), customs clearance is fully handled by us with no extra payment after shipment.
For DAP shipments (DHL Express), customs duties (if any) are handled by the buyer according to local regulations.
For DAP shipments (DHL Express), customs duties (if any) are handled by the buyer according to local regulations.
Do you guarantee live arrival?
Yes. If plants arrive damaged due to transit, please contact us within 24 hours with photos or video.
We handle each case fairly — replacement or credit depends on the situation.
How should I care for orchids after arrival?
Place plants in a shaded, well-ventilated area for 24–48 hours after arrival.
Gradually increase light and watering after recovery.
Avoid fertilizer during the first week to reduce stress.
Gradually increase light and watering after recovery.
Avoid fertilizer during the first week to reduce stress.
Do you ship worldwide?
Yes. We ship worldwide using DHL, EMS, and Air Cargo depending on destination regulations and plant type.
How can I contact you?
You can reach us anytime:
[email protected] or [email protected]
[email protected] or [email protected]
We can also recommend orchids based on your growing conditions and experience level.
Quick tips before you order
- Check your country’s import requirements in advance.
- If you’re buying multiple plants or varieties, ask for advice on how to combine packing to reduce shipping costs.
- Keep the box, packing materials, and take photos in case you need to file a DOA (Dead on Arrival) claim.
Orchid Care – Frequently Asked Questions
How can I know when my orchid will bloom?
You can check our Orchid Blooming Schedule, which shows the typical flowering season for each species we offer.
Blooming time may vary depending on plant maturity, environment, and care conditions.
Can blooming time differ from the calendar?
Yes. The schedule reflects average flowering periods. Individual orchids may bloom earlier or later depending on light, temperature, humidity, and overall care.
Does the schedule include all orchid types?
Yes. It covers all major groups available at SibOrchid.com, including Dendrobium, Paphiopedilum, Vanda, Cattleya, and others.
What kind of light do orchids need?
Most orchids prefer bright, filtered light with good airflow. Avoid harsh midday sun.
High-light orchids such as Vanda and many Cattleya tolerate stronger light. Tip: healthy leaves are usually light green. Very dark green often indicates insufficient light.
High-light orchids such as Vanda and many Cattleya tolerate stronger light. Tip: healthy leaves are usually light green. Very dark green often indicates insufficient light.
How often should I water?
Water when the growing medium is almost dry but not completely dry. Frequency depends on temperature, airflow, and potting media.
Morning watering is recommended for best drying conditions.
Morning watering is recommended for best drying conditions.
Do orchids need humidity and airflow?
Yes. Most orchids grow best at 50–70% humidity with gentle airflow to prevent fungus and pests.
A small fan is very helpful for indoor growing setups.
A small fan is very helpful for indoor growing setups.
What temperatures do orchids prefer?
Most orchids grow well between 18–32°C (65–90°F). A slight day–night temperature difference helps stimulate flowering.
Avoid stagnant heat or direct cold air from air conditioners.
Avoid stagnant heat or direct cold air from air conditioners.
How should I fertilize orchids?
Use a balanced orchid fertilizer at ¼–½ strength every 1–2 weeks during active growth.
Reduce or stop feeding during dormancy or cool seasons.
Reduce or stop feeding during dormancy or cool seasons.
Which potting media work best?
Use airy, fast-draining media such as coconut husk chips, charcoal, fir bark, or sphagnum moss.
Always match media to species and your local humidity conditions.
Always match media to species and your local humidity conditions.
When should I repot?
Repot every 12–24 months, or when the medium breaks down or roots outgrow the pot.
Best time is when new root tips begin to appear.
Best time is when new root tips begin to appear.
What should I do when new plants arrive?
Keep plants in bright shade with good ventilation for 24–48 hours.
Inspect for pests, water lightly if needed, and gradually increase light.
Avoid fertilizer for the first week.
Inspect for pests, water lightly if needed, and gradually increase light.
Avoid fertilizer for the first week.
Why are my leaves yellow or spotty?
Lower leaves naturally age and turn yellow over time.
Irregular yellowing or soft spots usually indicate overwatering or poor airflow.
Remove affected areas and adjust care conditions.
Irregular yellowing or soft spots usually indicate overwatering or poor airflow.
Remove affected areas and adjust care conditions.
What pests are common and how do I treat them?
Common pests include mealybugs, spider mites, and snails.
Treat by cleaning leaves with alcohol, rinsing plants, and applying appropriate treatments.
Rotate treatments if needed to prevent resistance.
Treat by cleaning leaves with alcohol, rinsing plants, and applying appropriate treatments.
Rotate treatments if needed to prevent resistance.
When should I cut the flower spike?
After flowering ends, spikes can be cut to help the plant recover.
In Phalaenopsis, you may leave part of the spike if the plant is strong, as it can sometimes rebloom or branch.
In Phalaenopsis, you may leave part of the spike if the plant is strong, as it can sometimes rebloom or branch.
Do some orchids need a rest period?
Yes. Some types, such as Dendrobium nobile, require a cooler and drier rest period to trigger blooming.
During this time, reduce watering and fertilizer.
During this time, reduce watering and fertilizer.
Quick species notes (light & watering at a glance)
- Phalaenopsis – medium light; steady moisture, avoid waterlogging.
- Cattleya – bright light; wet-dry cycle; strong airflow.
- Dendrobium – varies; many require a dry rest to bloom.
- Bulbophyllum – higher humidity; do not let roots dry completely.
- Vanda – very bright light; frequent watering or misting; open roots.
Tip: If your tap water is hard, filtered or RO water helps prevent salt buildup on roots.
Notes for Popular Orchid Varieties
- Phalaenopsis – Medium light, water consistently, but don’t let the root ball stay soggy.
- Cattleya – Brighter light, good air circulation. Let them “get soaked, then dry out” repeatedly.
- Dendrobium – A diverse group with many different behaviors (the nobile group needs a dormant period).
- Bulbophyllum – Prefers high humidity and good airflow. The roots don’t like to stay dry for long.
- Vanda – Bright light and open air. Water or mist frequently.
Quick Tips
- Clean water is key: If you have very hard water, using RO (reverse osmosis) or filtered water can help reduce mineral buildup on the roots.
- Make gradual changes: Any changes to “light, water, air, or temperature” should be done slowly.
- Observe the “roots/leaves”: Roots that stay green for a long time mean it’s too wet, while roots that turn silvery quickly mean they’re drying out too fast.
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Need help with your orchids?
We’re here to make orchid shopping, growing, and shipping simple. Whether you need plant recommendations, care guidance, or order support, we’ll help you quickly.
Contact us anytime at [email protected] or [email protected].
Timezone: Asia/Bangkok • Worldwide shipping with export documents and phytosanitary inspection included.