Orchid Shipping FAQ | SibOrchid Answers

Frequently Asked Questions

General Question

How do I place an order?

You can order directly through SibOrchid.com for fast processing. For rare orchids or wholesale/export orders, feel free to contact us anytime at [email protected] or [email protected]. We can also help recommend suitable plants based on your climate and experience level.

Is there a minimum order?

Minimum order for most countries is $100 USD (excluding shipping).
Minimum order for EU countries and Switzerland is $150 USD (excluding shipping).
This helps ensure safe international packing and optimized shipping costs per plant.

How do you ship plants safely to the USA?

All plants are professionally packed with moisture control, root protection, and export-standard handling.

USA shipping options:
• Dragon Courier + UPS (Recommended): 5–8 business days (DDP, no import hassle)
• DHL Express: 2–5 business days (DAP, import permit required)
Most customers prefer Dragon Courier because customs clearance is handled and delivery is stress-free.

How long does shipping take?

DHL Express: 2–5 business days
Dragon Courier + UPS (USA): 5–8 business days
EMS: 5–12 business days
ePacket: 7–14 business days
Air Cargo (bulk orders): 1–2 days to destination airport
Preparation and phytosanitary inspection times may vary depending on destination regulations.

Will I need an import permit?

It depends on the shipping method and destination:
• Dragon Courier (USA): No import permit required
• DHL Express: PPQ 587 import permit required (free application in most cases)
We provide step-by-step guidance if any documents are needed.

Will I be charged customs fees?

For DDP shipments (Dragon Courier), customs clearance is fully handled by us with no extra payment after shipment.
For DAP shipments (DHL Express), customs duties or taxes (if any) are handled by the buyer according to local regulations.

Do you guarantee live arrival?

Yes. If plants arrive damaged due to transit, please contact us within 24 hours with photos or video.
Each case is reviewed fairly, and replacement or store credit may be offered depending on the situation.

How should I care for orchids after arrival?

Place plants in a shaded, well-ventilated area for 24–48 hours after arrival.
Gradually increase light and watering after recovery.
Avoid fertilizer during the first week to help reduce plant stress.

Do you ship worldwide?

Yes. We ship worldwide using DHL, EMS, and Air Cargo depending on destination regulations and plant type.

How can I contact you?

You can contact us anytime at [email protected] or [email protected].
We are happy to recommend orchids based on your growing conditions and experience level.

Orchid Care – FAQ

How can I know when my orchid will bloom?

You can check our Orchid Blooming Schedule, which shows the typical flowering season for each species we offer.

Blooming time may vary depending on plant maturity, environment, and care conditions.

Can blooming time differ from the calendar?

Yes. The schedule reflects average flowering periods. Individual orchids may bloom earlier or later depending on light, temperature, humidity, and overall care.

Does the schedule include all orchid types?

Yes. It covers major orchid groups available at SibOrchid.com, including Dendrobium, Paphiopedilum, Vanda, Cattleya, and many others.

What kind of light do orchids need?

Most orchids prefer bright, filtered light with good airflow. Avoid harsh midday sun.

High-light orchids such as Vanda and many Cattleya tolerate stronger light.

Healthy leaves are usually light green. Very dark green leaves often indicate insufficient light.

How often should I water?

Water when the growing medium is almost dry but not completely dry. Watering frequency depends on temperature, airflow, humidity, and potting media.

Morning watering is generally recommended for best drying conditions.

Do orchids need humidity and airflow?

Yes. Most orchids grow best at 50–70% humidity with gentle airflow to help prevent fungus and pests.

A small fan is very helpful for indoor growing setups.

What temperatures do orchids prefer?

Most orchids grow well between 18–32°C (65–90°F). A slight difference between day and night temperatures often helps stimulate flowering.

Avoid stagnant heat or direct cold air from air conditioners.

How should I fertilize orchids?

Use a balanced orchid fertilizer at ¼–½ strength every 1–2 weeks during active growth.

Reduce or stop fertilizing during dormancy or cooler seasons.

Which potting media work best?

Use airy, fast-draining media such as coconut husk chips, charcoal, fir bark, or sphagnum moss.

Always match media to the orchid species and your local humidity conditions.

When should I repot orchids?

Repot every 12–24 months, or when the potting medium breaks down or roots outgrow the pot.

The best time to repot is when new root tips begin to appear.

What should I do when new plants arrive?

Keep plants in bright shade with good ventilation for 24–48 hours after arrival.

Inspect for pests, water lightly if needed, and gradually increase light exposure.

Avoid fertilizer during the first week.

Why are my orchid leaves yellow or spotty?

Lower leaves naturally age and turn yellow over time.

Irregular yellowing, black spots, or soft leaves usually indicate overwatering or poor airflow.

Remove affected areas and improve growing conditions.

What pests are common and how do I treat them?

Common orchid pests include mealybugs, spider mites, and snails.

Treat plants by cleaning leaves with alcohol, rinsing thoroughly, and applying suitable pest treatments if necessary.

Rotating treatments may help prevent resistance.

When should I cut the flower spike?

After flowering finishes, flower spikes may be cut to help the plant recover.

For Phalaenopsis orchids, healthy plants may rebloom or branch from an existing spike if part of it is left intact.

Do some orchids need a rest period?

Yes. Some orchids, such as Dendrobium nobile types, require a cooler and drier rest period to trigger flowering.
During this period, reduce watering and fertilizer.

Quick species notes (light & watering at a glance)

Phalaenopsis – Medium light; steady moisture; avoid waterlogging.
Cattleya – Bright light; wet-dry cycle; strong airflow.
Dendrobium – Care varies; many require a dry rest to bloom.
Bulbophyllum – Higher humidity; do not let roots dry completely.
Vanda – Very bright light; frequent watering or misting; open roots.

If your tap water is hard, filtered or RO water may help reduce salt buildup on roots.

Quick tips before you order

Check your country’s import requirements in advance.
If you’re buying multiple plants or varieties, ask for advice on how to combine packing to reduce shipping costs.
Keep the box, packing materials, and take photos in case you need to file a DOA (Dead on Arrival) claim.

Notes for Popular Orchid Varieties

Phalaenopsis – Medium light, water consistently, but don’t let the root ball stay soggy.
Cattleya – Brighter light, good air circulation. Let them “get soaked, then dry out” repeatedly.
Dendrobium – A diverse group with many different behaviors (the nobile group needs a dormant period).
Bulbophyllum – Prefers high humidity and good airflow. The roots don’t like to stay dry for long.
Vanda – Bright light and open air. Water or mist frequently.

Quick Tips

Clean water is key: If you have very hard water, using RO (reverse osmosis) or filtered water can help reduce mineral buildup on the roots.
Make gradual changes: Any changes to “light, water, air, or temperature” should be done slowly.
Observe the “roots/leaves”: Roots that stay green for a long time mean it’s too wet, while roots that turn silvery quickly mean they’re drying out too fast.

Member Account Question

Is a member account required to place an order?

No, a member account is not required. Customers can place orders using Guest Checkout without registering an account.

When can I register a member account?

You may register an account during checkout or anytime through SibOrchid.com

Do I need to verify my email address?

Yes. After registration, you must verify your email address within 30 days. Unverified accounts will be automatically removed from the system.

What are the benefits of having an account?

Account holders can:
• View order history
• Save shipping information
• Enjoy faster checkout for future orders
• Receive occasional updates and promotions
• Wishlist feature allows you to save your favorite orchids and plants for future purchases

What should I do if I forget my password?

You can reset your password using the “Forgot Password” option on the login page.

Can I update my email address or shipping information?

Yes, you can update your account details anytime through your member dashboard.

Is my personal information secure?

Yes. Customer information is kept secure and used only for order processing and communication from SibOrchid.

Can I unsubscribe from marketing emails?

Yes. You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

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Need help with your orchids?

We’re here to make orchid shopping, growing, and shipping simple. Whether you need plant recommendations, care guidance, or order support, we’ll help you quickly.
Contact us anytime at [email protected] or [email protected].

Care Guide

Table of Contents

Frequently Asked Questions

General Question

Orchid Care – FAQ

Quick tips before you order

Notes for Popular Orchid Varieties

Quick Tips

Member Account Question

Need help with your orchids?

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Table of Contents

Frequently Asked Questions

General Question

Orchid Care – FAQ

Quick tips before you order

Notes for Popular Orchid Varieties

Quick Tips

Member Account Question

Need help with your orchids?

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