Refund and Returns Policy

Siborchid, we take pride in providing high-quality plants to our customers. If you are not satisfied with your order, you can either return your order for a full refund or exchange. You can return or exchange your purchase for up to 7 days from the purchase date. Returned or exchanged products must be in the condition you received them. You can contact us at info@siborchid.com

We carefully assess all plants to ensure they meet our standards before shipping, but in rare cases where a plant may not meet our quality standards, we will evaluate the situation. If the damage was not caused by the shipping company, we may offer a replacement on a case-by-case basis.

Phytosanitary certificate is not included, we cannot be held responsible in cases of packages are random inspected and potentially destroyed at the destination country.

Please note that plants are perishable and require proper care beyond our control once they leave our nursery. After 7 days, we cannot guarantee that the plant will thrive or survive, as factors such as water, temperature, light, and care become the responsibility of the individual owner. We make no guarantees in this regard.

However, we are always available to offer advice on any problems you may encounter with orchid culture. With proper care, your orchid has the potential to bloom and bring joy for years to come.


We responsible incase.
We will be responsible for any damage, disease, or insect infestation to the plant.

Cancel order.
Buyer can usually cancel your order as long as it hasn’t been processed and shipped. However, we need to know quickly as our order processing can happen fast.

Additional taxes and charges.
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

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